FAQ

Our offer is aimed exclusively at commercial customers. Basically, therefore, we require proof of your commercial activity. Please send us your trade license by mail, fax or letter. The indication of a VAT ID. is not enough for this.

Normally the delivery takes 3-5 working days.

With us you can order as you like most: by phone, fax, letter or by e-mail. The contact details can be found in Imprint. In order to ensure a smooth processing of customer orders, we need your address data as well as the article numbers and the quantities.

Please contact a bookstore, a toy retailer near you or check one of the numerous online shops.

No! We have no minimum order value. Because we want you to be able to make flexible decisions! Basically, all items can also be ordered separately. The only exception are the Story Cubes, which are currently sold only on display. However, we charge a shipping and handling fee of € 7.50 up to a net value of € 250. Everything beyond that will be sent free of charge.

Subscribe to our dealer newsletter! This informs you approximately once a month about current offers as well as special promotions and introduces our novelties and classics. Please note that this offer is only for commercial customers.

Our sales representatives are happy to be there for you. Who is responsible for which area, you can see here.

Call us or send us an email. You can find the contact details here. We are happy to take care of your request! Please report the damage within 5 working days. In order to be able to process your request, we need image data of the defective article and the outer carton, if this is also damaged.

Yes, please contact us if you are interested. We are happy to assist you in the sale! The password-protected merchant section provides an overview of our current promotional materials. But you have to register first, because this offer is only for commercial customers.